Thank You

Thank you for showing interest in, and a special thank you to those who bought tickets to attend The Christmas Portal, Sydney’s most magical real world Christmas experience. Despite years of detailed planning to build something truly wonderful, we deeply regret that due to the current cost of living crisis The Christmas Portal will be postponed this year. We understand the disappointment and confusion this may cause and we are saddened that Sydney will miss out on the most high quality Christmas adventure in the market. Updates regarding rescheduling will be communicated as soon as possible. In the mean-time we are refunding all tickets, invitations and Kringle vouchers plus booking fees via the original method of payment. We will be in touch with all ticket holders by via email with refund information by Wednesday 23 Oct 2024.

FAQ

  • Due to the current economic crisis the event cannot be delivered to the high standard we believe people in Sydney deserve.

  • yes. We are already working to refund all ticket holders the cost of their tickets, invitations and Kringle vouchers - plus booking fees, ASAP.

  • as soon as we can prepare the necessary steps to return the funds directly via the method of payment. An update on the timeline will be sent by email by Oct 23. Please check your junk folders if you do not receive it.

    Due to the high volume of refunds it may take a little while to process everyone’s refund. If you do not receive your refund by Oct 31 please contact us at hello@thechristmasportal.com.au with your order number so we can look into it for you.

  • Please refer to our our ticket purchase terms and conditions which have been publicly available since June 25.

    Please refer to the addendum at the bottom of this document for information on the Ticket Refund Program and its relationship to Play Big ans The Christmas Portal.